
800-246-DENT (3368)
Trusted Auto Collision Repair Since 1992
Privacy Policy
Effective Date: October 17th, 2024
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Castle Collision Corp. (“we,” “us,” “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.castlecollision.com (the “Site”). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not use the Site.
By using this Site, you consent to the data practices described in this policy, which comply with New York State law and industry standards for the auto body repair business.
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Information We Collect
We may collect information from you in a variety of ways, including:
1. Personal Information
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When you fill out forms on our website, contact us via email, or use our services, we may collect personal information such as your name, email address, phone number, vehicle information, and insurance details.
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If you schedule an appointment or request a quote, we may collect additional information, such as the details of your vehicle repair needs.
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2. Non-Personal Information
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We may also collect non-personal information automatically as you navigate through our Site. This information may include IP addresses, browser types, referring URLs, device types, and information about your interaction with the Site.
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How We Use Your Information
Castle Collision uses the information we collect to:
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Provide the services you request, such as scheduling appointments, preparing repair estimates, and processing claims with your insurance company.
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Communicate with you about the status of your vehicle repairs or inquiries.
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Improve our website and services by analyzing how our visitors use the Site.
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Send promotional emails or special offers related to our services, only if you have opted in to receive such communications.
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Comply with legal obligations, such as fulfilling insurance requirements or responding to subpoenas or other legal processes.
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How We Share Your Information
We may share your personal information in the following ways:
1. Insurance Providers
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If you are using insurance to cover the cost of repairs, we may share your personal and vehicle information with your insurance provider to process claims and communicate repair details.
2. Service Providers
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We may share your information with third-party service providers who assist us with operations, such as payment processors, IT services, and customer communication platforms. These service providers are contractually obligated to protect your information and use it only to provide services on our behalf.
3. Legal Requirements
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We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
4. Business Transfers
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If Castle Collision is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any such change in ownership or use of your personal information.
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Cookies and Tracking Technologies
We may use cookies, web beacons, and similar tracking technologies to:
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Personalize your experience on our Site.
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Understand how users interact with our Site and improve its functionality.
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Track aggregate data for analytics purposes (e.g., to analyze web traffic).
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You can control the use of cookies through your browser settings. However, if you disable cookies, certain features of our Site may not function properly.
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Data Security
Castle Collision takes the security of your personal information seriously. We implement reasonable technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
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Retention of Personal Information
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. This includes retaining information for insurance claims, legal requirements, or customer service follow-ups.
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Your Privacy Rights
As a New York resident, you have the right to:
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Request access to the personal information we hold about you.
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Request that we correct or update your personal information.
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Request that we delete your personal information, except when we are legally required to retain it (e.g., for insurance claims).
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Opt out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
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To exercise any of these rights, please contact us at CastleWestbury@CastleCollision.com or by phone at 516-338-4242.
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Third-Party Links
Our Site may contain links to third-party websites or services that are not controlled by Castle Collision. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party websites before providing any personal information.
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Children’s Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information as quickly as possible.
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Updates to this Privacy Policy
Castle Collision reserves the right to update or change this Privacy Policy at any time. Any changes to this policy will be posted on this page with the updated “Effective Date.” Your continued use of the Site after any modifications indicates your acceptance of the updated Privacy Policy.
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Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
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Phone: 516-338-4242
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Address: 80 Swalm Street, Westbury, NY 11590